Returns & Exchanges Policy

Returns and Exchanges:

Our return and exchange policy lasts for 30 days from the date of purchase. If 30 days have passed since your purchase, we regret that we cannot offer you a refund or exchange.

Eligibility for a Return or Exchange:

To be eligible for a return or exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

A receipt or proof of purchase is required to complete your return or exchange.

Refunds (if applicable):

Once we receive and inspect your returned item, we will send you an email to confirm the receipt. We will also notify you regarding the approval or rejection of your refund.

If your return is approved, your refund will be processed, and the amount will be credited to your original method of payment within a specific number of days.

Late or Missing Refunds (if applicable):

If you haven't received your refund, please check your bank account first.

Contact your credit card company; it may take some time before your refund is officially posted.

Next, contact your bank; there might be some processing time before a refund is posted.

If you've completed all of these steps and still haven't received your refund, please contact us at hello@msproducts.com.

Exchanges (if applicable):

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please send us an email at hello@msproducts.com, and we will get in touch with you promptly.

Shipping:

To initiate a return or exchange, send us an email at hello@urbanushop.com, and we will provide you with shipping details.

You will be responsible for covering the shipping costs for returning your item. Please note that shipping costs are non-refundable.

The time it takes for your exchanged product to reach you may vary depending on your location.

If you are returning an item valued at over €100, consider using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee the safe receipt of your returned item.